Privacy Policy

General conditions


I. These Terms and Conditions shall be in force between:

"Blue Bag" Ltd, with UIC 207270018 with address of registration in the town of. Sofia, ul. Amsterdam 7, and correspondence address ul. Amsterdam 7, NPZ Iskar 1528, Sofia, hereinafter referred to as the SUPPLIER,

and on the other hand - the person agreeing to these Terms and Conditions, hereinafter referred to as the USER, in connection with the order and purchase of the goods offered through the e-shop.

Please read these Terms and Conditions for the use of the e-shop
These Terms and Conditions govern the relationship between the Supplier and the Users (customers) who use the e-shop. for the purchase of goods. By clicking on an object, image, link (other than the Terms and Conditions) or button located on the website you are deemed to accept or agree to the Terms and Conditions described below. These Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA), as well as other regulations in force in the Republic of Bulgaria and the European Union. If you do not agree to these Terms and Conditions, please do not continue to use


Art. 2. Information under the E-commerce Act and the Consumer Protection Act:

  1. Name of the Supplier:Blue Bag Ltd.
  2. Registered office and registered address. Registered office and registered office, Bulgaria, 1528 Sofia Str. Amsterdam 7
  3. Address for the exercise of the activity and address for addressing complaints from users: "Blue Bag" Ltd, with UIC 207270018 with address of registration gr. 1528, Sofia Str. Amsterdam 7, and address of correspondence ul. Amsterdam 7, NPZ Iskar 1528, Sofia, Bulgaria.
  4. Correspondence data. Bulgaria, Sofia, ul. Amsterdam 7, NPZ Iskar 1528,, mobile phone 0878580171
  5. Supervisors:

(1) Data Protection Commission

Address. Sofia, ul. "Prof. 2,

Tel: (02) 940 20 46 Fax: (02) 940 36 40

Email:, Website:

(2) Consumer Protection Commission

Address: 1000 gr. Sofia, Slaveykov Square №4A, floors 3, 4 and 6,

Tel: 02 / 980 25 24 Fax: 02 / 988 42 18 Hotline: 0700 111 22


  1. Registration under the Value Added Tax Act No. EN 207270018

III. Registration. Brochures
3.1. In order to be entitled to place valid purchase orders for the products offered in goods, the user must complete the electronic registration form, or checkout fields located at the Internet address When completing the online registration form. The user is obliged to provide the required and correct data, as well as to update them within 7 days of their change. The User warrants that the details provided during the registration/checkout process are true, complete and accurate and will update them promptly if the latter changes. In the event that the User provides incorrect data or changes are not reflected within the period referred to in the preceding paragraph, the Provider shall have the right to immediately and without notice suspend the maintenance and access of the User to his account. The User may freely correct the information entered by him in the registration form.
3.2. By the act of registration, the User expresses "online" consent to these Terms and Conditions, and is thereby deemed to be bound by their provisions. From the moment of binding the User to the provisions of these Terms and Conditions, the User shall be able to place valid orders for the purchase of the goods offered through
3.3. By the act of registration and acceptance of these General Terms and Conditions, the User agrees to receive electronic correspondence, newsletter, messages regarding orders of goods and confirmations of changes to his data, as well as to receive advertising messages and information about promotions by e-mail, sms and any electronic means. The user may opt out of receiving brochures and/or notifications to his e-mail and mobile phone at any time by:
3.3.1. use the dedicated web link contained in each brochure and/or notice - the "Unsubscribe" button.
3.3.2. by contacting the Supplier at the email/telephone address indicated on the website with an explicit request not to receive brochures and/or notices.
3.4. If, after opting out of receiving brochures and/or notices, the User places an order, the User shall be deemed to have agreed to receive brochures and/or notices again.
3.5. The Provider reserves the right to choose to whom to send brochures and/or notifications, as well as to remove from its database a User who has given his/her consent to receive brochures and/or notifications.
3.6. The Supplier shall include in the brochures and/or notices only advertising information relating to the goods sold in the shop.

IV.Placing orders
4.1. The User gains access to the form for placing orders for the purchase of the offered goods after entering a valid e-mail address and password at the appropriate places on the Website and pressing the virtual "LOGIN" button.
4.2 Placing and completing an order is done by the following actions in sequence: determining the type and size of the goods and confirming the type and size of the goods by clicking on the virtual "Complete Order" button marked opposite the relevant goods, followed by determining the quantity of the goods, confirming the delivery address, payment method and confirming the order by clicking on the virtual "Order" button.
4.3. Upon placing an order, the e-shop notifies the User of the order to the e-mail address provided at registration. A representative of the Supplier takes action to contact the User in order to specify the delivery time of the ordered goods.
4.4. In the event that the ordered goods (a specific product) is not in stock, a representative of the Supplier shall notify the User. If the User does not agree to the order being referred for another product (similar model) or to be additionally manufactured, the order may be cancelled.
4.5. Orders in the e-shop  are accepted 24 hours a day, 7 days a week.
4.6. Order processing is carried out from Monday to Friday from 10:00 to 18:00 Eastern European Time. Orders placed by 11:00am, subject to availability of all items, may be processed the same day. Once the order has been processed by the Supplier's team, an order confirmation will be sent. The same is executed and delivered to the User within 3 working days after the date of its confirmation.
4.7. Orders received without correct User data or missing such data shall be cancelled if the Supplier does not receive the correct data within 48 hours after the order is received. In the event of an incomplete, incorrect or wrong address and/or telephone number when placing the order, it shall be deemed invalid and the Supplier shall not be obliged to fulfil it.

4.8. Orders received by phone or email and delivered by a team of Blue Bag Ltd., for orders under 100 BGN excluding VAT for Sofia will be charged a fee of 5.00 BGN excluding VAT.

  1. Delivery and payment
    5.1. Once in an order is received from a User, the automated system of the e-shop notifies the User with a message to his e-mail about the successfully accepted order.
    5.2. Delivery is made only on confirmed orders. Delivery shall be made within 3 working days after the date of order confirmation, unless the user is notified of a different deadline in person by an employee of the company.
    5.3. Delivery of ordered goods is not carried out on Sundays and public holidays. The terms of delivery are specified in point.
    5.4. The Supplier shall use the courier company EKONT for deliveries, the usual delivery hours being from 9.00 to 17.00.
    5.5. The goods ordered for purchase shall be delivered with appropriate packaging and transport to the delivery address specified by the User.
    5.6. The delivery shall be made to the address (whether residential or business) specified by the User or to an office of ECONT in the relevant city.
    5.7. If the User does not provide access and conditions for the delivery of the goods to the specified address within the specified period or does not go to the specified office of Econt to receive the goods in a timely manner, if he has chosen this option, the Supplier is released from the obligation to perform the requested delivery. The User may confirm his/her wish to receive the goods after the expiry of the delivery period in which he/she was not found at the address, bearing all delivery costs. In this case, a new delivery period starts from the moment of confirmation under the previous sentence.
    5.8. Payment for the ordered goods can be made:
    5.8.1. Cash on delivery - payment in cash to the courier upon delivery;
    5.8.2. By transfer payment to our bank account announced on the website of
    5.9. For each ordered item the User must pay the price that is announced in the e-shop at the time of ordering. The price of any goods may be changed at the Supplier's discretion.
    5.10. All prices are in Bulgarian lev (BGN), VAT included. The indicated prices of the individual goods are for the respective number and do not include delivery costs. A user wishing to pay the price in euros within the meaning of the Currency Act need only change the currency by pressing the button on which the currency in Bulgarian lev is displayed.
    5.11. The User undertakes to pay the sales price of the goods purchased by him, as well as the postage, courier or transport costs not included in this price, related to its delivery.
  2. Order cancellation. Complaint.

6.1. The complaint may be submitted to the Supplier at the address indicated on the website  email address of the Supplier, and at the same time the User must return the goods within 14 days from the date of receipt.
6.2. In the event of a complaint, the User may choose to exchange the specific item for the same item without defects or in a different size or color, or return the goods for a refund. The Consumer shall pay extra if the other item (with which the returned item will be replaced) is more expensive or the Consumer shall be refunded the difference between the replaced item and the new item if the price of the new item is lower than the price paid by the Consumer.
6.3. The return of goods, either in case of cancellation of the order or in case of a complaint, can be made in the manner and at the address indicated on the goods receipt / invoice with which the User received the order.
6.4. In case of exchange of goods, the transport costs shall be borne by the User in both directions.
6.5. Product Replacement : Please return the defective items for replacement so we can refund your money. If you wish to return an item please contact us to obtain an OBA (Return Item Authorization) tracking number. You will need to provide us with the serial number of the product (if available), your address where to deliver the replaced item and a contact telephone number.

VII. Copying of information
7.1. All information published on the website  is the property of the Supplier, including photographs and descriptions of items.
7.2. Copying texts from  and placing them on other websites and online stores without the written consent of the Supplier.

VIII. Responsibility
8.1. The Supplier shall not be liable to any third party if such person considers that any information published on the e-shop infringes anyone's copyright or other intellectual property rights, insofar as the e-shop website publishes photographs of products made by the Supplier, respectively the photographic material was prepared on the Supplier's order.
8.2. The Supplier shall not be liable for failure to provide access to the store, as well as for non-processing or untimely processing of purchase orders, in the event of circumstances beyond its control - cases of force majeure, random events, problems in the global network Internet.
8.3. The Supplier does not warrant that access to the Shop will be uninterrupted, timely, secure or error-free to the extent that this is beyond its capability, control and will.
8.4. The Supplier shall not be liable for any damage caused to software, hardware or telecommunications facilities or for any loss of data arising from materials or resources searched, loaded or used in any way through it.
8.5. Insofar as it does not have the objective possibility and obligation and does not control the Internet pages and resources made available through the electronic links placed in the store and in the user profile, the Provider shall not be held liable for the illegal nature of the content and materials found on these Internet pages and resources.
8.6.The Supplier shall not be liable for any damages and lost profits resulting from the use, access or unreliability of these materials and content.
8.7. The Supplier, its suppliers or third parties shall not be liable in any circumstances for any damages, loss of information, loss of profit or otherwise caused as a result of the use or non-use of the Site, this regardless of the existence or otherwise of warnings to the Supplier. If the User's use of its materials results in damages for which repair, service or correction of equipment or information is necessary, the User assumes all liability and all costs associated with remedying the damages.
8.8.The Provider has no obligation and no objective possibility to control the way the User uses the shop.

  1. Feedback
    9.1. Each User may contact the Provider to ask questions, make suggestions and receive information. Contact can be made at the e-mail address provided and on +359 878 580 171 .

9.2. The Supplier is the administrator of the website and the comments and discussion area respectively. In the exercise of this function, it may remove any obscene and offensive qualifications that violate morality and good manners.

  1. General provisions
    10.1 The User may at any time request the deletion of his account. In this case, the deletion shall only take place after all validly placed orders have been fulfilled and the price and shipping costs due have been paid accordingly.
    10.2 The User shall indemnify the Provider and all third parties for all damages and lost profits, including any costs and attorneys' fees paid, damages paid, legal costs incurred as a result of claims brought by third parties in connection with the User's failure to comply with its obligations, violation of Bulgarian law, applicable foreign laws, these Terms and Conditions, good morals and/or Internet ethics. The User is also obliged to indemnify the Provider for any damage caused by third parties to whom he has provided his password, when using the same.
    10.3 The parties declare that in the event that there is an invalidity of individual parts of these Terms and Conditions, this shall not invalidate these Terms and Conditions and the individual invalid provisions shall be deemed to be superseded in law by mandatory rules of law.
    10.5. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes arising out of the relationship between the parties shall be settled by a court of competent jurisdiction in the city of Sofia.
    10.6. The written form shall be deemed to have been complied with by sending an e-mail, pressing an electronic button on a page with content to be filled in by the User or marking in a field on the Supplier's website and the like, as long as the statement is recorded technically in a way that allows it to be reproduced.
    10.7. These Terms and Conditions may be unilaterally amended by the Provider. Changes to the General Terms and Conditions shall not affect the relationship between the User and the Supplier arising with a validly placed purchase order for goods prior to notification. The current text of the General Terms and Conditions can always be found at and the section checkout upon payment of the order.
    10.8. If you have any questions regarding your order(s) or would like an invoice after your order, please email us at:
    10.9. The provisions of the legislation in force in the Republic of Bulgaria shall apply to the unsettled issues.