GENERAL TERMS AND CONDITIONS FOR USE AND PURCHASE OF GOODS UNDER THE WEBSITE FOR ELECTRONIC TRADE “bluebag.coffee”
I. These General Terms and Conditions are in force between:
“Blue Bag Coffee” Ltd., with VAT: 204463485 with address of registration in Sofia, 44, Pirin Str., and address of correspondence 7th Amsterdam str. NPZ Iskar 1528, hereinafter referred to as PROVIDER/CONTRACTOR,
on the other hand, the person agreeing to these General Terms and Conditions, known as the CUSTOMER/USER/CLIENT/CONSUMER, in connection with the ordering and purchase of the goods offered through the bluebag.coffee e-shop.
Please refer to these Terms and Conditions for using the online store www.bluebag.coffee.
These Terms and Conditions govern the relationship between the Provider and the Users (customers) who use the www.bluebag.coffee online shop to purchase goods. By clicking on an object, a picture, a link (other than the General Terms of Service) or a button located on the website www.bluebag.coffee, you believe that you accept or agree to the Terms and Conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA), as well as with the other legal acts in force in the Republic of Bulgaria and the European Union. If you do not agree to these Terms and Conditions, please do not continue using www.bluebag.coffee.
- SUPPLIER’S DATA
Art. 2. Information under the Electronic Commerce Act and the Consumer Protection Act:
- Name of the Provider: “Blue Bag Coffee” Ltd.
- Registered office and address of management: Bulgaria, Sofia, 44 Pirin Street
- Activity Address and Address for Consumer Complaints: Bulgaria, Sofia, 7th Amsterdam str. NPZ Iskar 1528
- Correspondence data: Bulgaria, Sofia, NPZ Iskar 1528, 7th Amsterdam str., [email protected], mobile phone +359 878580171
- Supervisory authorities:
(1) Personal Data Protection Commission
Address: Sofia, “Prof. Tsvetan Lazarov “№ 2,
Tel: +359 (0) 2 940 20 46 fax: (02) 940 36 40
(2) Commission for Consumer Protection
Address: 1000 Sofia, 4A Slaveikov Square, 3rd, 4th and 6th floor,
Tel: +359 2/980 25 24 fax: +359 2/988 42 18 hotline: 0700 111 22
Web site: www.kzp.bg
- Registration under the Value Added Tax Act: BG 204463485
III. Registration. Brochures
3.1. To obtain the right to make valid orders to purchase the goods offered on www.bluebag.coffee, the User must fill in the electronic registration form or checkout boxes at www.bluebag.coffee. When filling in the electronic registration form, the user is obliged to provide the required and correct data, as well as to update them within 7 days of their change. The user ensures that the data he / she provides during the registration / checkout process is correct, complete and accurate and, if changed, will update them in a timely manner. In the event that the User provides untrue data or no changes occurred within the period under the preceding paragraph, the Supplier shall have the right to suspend immediately and without prior notice the maintenance and access of the User to his / her profile. The user can freely correct the information he/she has entered in the registration form.
3.2. By the act of registration, the User expresses “online” consent to these “Terms and Conditions”, by which terms he / she agrees to be bound by. From the moment the User is bound to the terms of these “General Terms and Conditions”, it is possible for him / her to execute valid orders for the purchase of the goods offered through www.bluebag.coffee.
3.3. By the act of registration and the acceptance of these “General Terms and Conditions”, the User agrees to receive electronic correspondence, an Information Bulletin, communications about orders of goods and confirmations for change of its data, and to receive advertising messages and promotional information via e-mail, sms and by any electronic means. The user may refuse to receive brochures and / or notifications at his/her e-mail or mobile phone at any time, as he/she:
3.3.1. uses the dedicated internet connection contained in each brochure and / or notification – the “Unsubscribe” button.
3.3.2. by contacting the Provider at the e-mail / telephone address specified on the website with explicit request not to receive brochures and / or notifications.
3.4. If, after refusal to receive brochures and / or notifications, the User makes an order, he / she is deemed to have agreed to receive brochures and / or notifications again.
3.5. The Provider reserves the right to choose whom to send brochures and / or notifications to, as well as to remove from their database a User who has given his / her consent to receive brochures and / or notifications.
3.6. The Provider includes in the brochures and / or notifications only advertising information related to goods sold in the store.
- Priming of orders
4.1. The user gets access to the order form for purchasing the goods offered after entering a valid e-mail and password address in the corresponding places on the website and press the virtual button ENTER.
4.2. The submission and commissioning of the order is done by the following actions: determination of the type and size of the goods and confirmation of the type and size of the goods by pressing the virtual “Completion of the order” button marked for the respective item followed by the quantity determination of the goods, confirmation of delivery address, payment method and order confirmation by pressing the virtual “Order” button.
4.3. When ordering, the online store www.bluebag.coffee will notify the User of the order at the e-mail address specified at registration. A representative of the Provider undertakes actions to contact the User in order to specify the delivery time of the requested goods.
4.4. In case the ordered product (a particular product) is not available, a representative of the Supplier shall notify the User. If the User does not agree that the order is to be referred to another commodity (analogous model) or is further elaborated, the order may be canceled.
4.5. Orders in the online store www.bluebag.coffee are accepted 24 hours a day, 7 days a week.
4.6. Orders are processed from Monday to Friday from 10:00am until 18:00h Eastern European Time. A confirmation email is sent to the Customer, after processing the order by the Contractor’s team. The same shall be executed and delivered to the User within 3 working days after the date of its confirmation. These conditions are valid within the territory of republic of Bulgaria.
4.7. Orders received without any correct User Data are canceled if the Provider does not receive the correct data within 48 hours after the order has been received. In the case of an incomplete, incorrect data or incorrect address and / or a telephone number when the order is submitted, the same is considered invalid and no liability for its performance arises for the Provider.
- Delivery and payment
5.1. After entering an order from www.bluebag.coffee, the automated e-shop system informs the User with an e-mail message about the successful order.
5.2. Delivery is made only on confirmed orders. Delivery is made within 3 working days of the date of confirmation of the order, unless, the User has been notified for another delivery term personally by a company employee.
5.3. Delivery of ordered goods is not made on Sundays and public holidays. The delivery terms are listed under “Delivery and payment” on www.bluebag.coffee.
5.4. The Supplier uses courier company ECONT for delivery; the usual delivery times are from 9.00h to 17.00h.
5.5. The goods ordered for purchase are delivered in accordance with the package, form and transport delivered at address specified by the User.
5.6. Delivery is made to the exact address given by the User (whether residential or business) or to an ECONT office in that city.
5.7. If the user has not provided access and conditions for the delivery of the goods to the specified address within the specified time or has not gone to the designated Econt office to receive the goods in time, if he/she has chosen this option, the Supplier shall be exempt from the obligation to fulfill the requested delivery. The user can confirm his/her willingness to receive the goods after expiry of the delivery period, which is not found at the address, bearing all the costs of delivery. In this case, a new delivery time starts to run from the time of confirmation under the preceding sentence.
5.8. Payment of the ordered goods can be made:
5.8.1. By “cash on delivery” – payment in cash to the courier on delivery;
5.8.2. By paying with a transfer on our bank account, please visit www.bluebag.coffee
5.9. For each ordered item, the user has to pay the price announced in the e-shop at the time of the order. The price of each item may vary at the discretion of the Supplier.
5.10. All prices are in BGN, including VAT. The stated prices of the individual goods are for the respective number and do not include the delivery costs. A User wishing to pay the euro price in the sense of the Foreign Exchange Act simply has to change his/her currency by pressing the button in which the currency is shown in Bulgarian Leva.
5.12. The user undertakes to pay the purchase price of the goods he/she purchases, as well as the postal, courier or transport costs, which are not included in this price, related to his/her delivery.
- Cancel your order. Reclamation.
6.1. The claim may be brought to the Supplier on the supplier’s email address specified on the website www.bluebag.coffee, while the User must return the goods within 14 days from the date of receipt.
6.2. In the case of a claim, the Consumer may choose to replace the specific item for the same item without defects or in any other size or color, or return the goods against refund of the paid amount. The user pays if the other item (to which the returned item is to be replaced) is more expensive or the User is refunded with the difference between the replaced item and the new item, if the price of the new item is lower than the price paid by the User.
6.3. The return of a product, either in the case of a refusal of the made order, or in the case of a claim, may be made in the manner and at the address indicated on the goods receipt / bill of lading (ticket) with which the consumer has received the order.
6.4. When exchanging goods, the transportation costs are at the expense of the User in both directions.
6.5. Product Replacement: Please return the defective replacement items, so to return your money. If you want to return an item, please contact us to receive a tracking number OAA (Item Return Authorization). You will need to provide us with the serial number of the product (if any), your address to deliver the replacement product and a contact phone.
VII. Copy information
7.1. All information posted on the website www.bluebag.coffee is the property of the Supplier, incl. photos and article descriptions.
7.2. It is prohibited to copy texts from www.bluebag.coffee and place them on other websites and online stores without the written consent of the Provider.
8.1. The Provider does not bear any liability to third parties if such a person believes that information posted to the e-shop violates someone’s copyright or other intellectual property rights insofar as photographs of products produced by the Provider are posted on the e-shop website, the photo material is fed upon by the Contractor.
8.2. The Provider is not responsible for not providing access to the e-store as well as for the non-processing or the inappropriate handling of purchase orders in circumstances beyond its control – cases of force majeure, incidental events, problems in the global Internet network.
8.3. The Provider does not guarantee that access to the e-store will be uninterrupted, timely, secure, and error-free as far as its ability, control and wills are concerned.
8.4. The Provider shall not be liable for damages caused to the software, hardware or telecommunication equipment or for the loss of data resulting from materials or resources searched, loaded or used in any way through it.
8.5. In so far as there is no objective possibility and obligation and does not control the Internet pages and resources made available through the electronic links provided in the e-store and on the profile, the Provider is not responsible for the unlawful nature of the content and materials on these websites and resources.
8.6.The Contractor shall not be liable for damages and lost profits arising out of the use, access or unreliability of these materials and content.
8.7. The Provider, its suppliers or third parties are not responsible under any circumstances for any damage, loss of information, lost profits or others caused by the use or non-use of the website, regardless of whether or not it contains the existence of warnings against the Provider. If the use of materials used from the user causes damages, which need repair, service or repair of equipment or information, the User assumes full responsibility and all costs related to the removal of the damages.
8.8.The Contractor has no obligation and objective ability to control the way the User uses the e-Store.
9.1. Each User may contact the Provider to ask questions, make suggestions and receive information. A contact can be made at the e-mail address [email protected] and on the telephone number +359 878 580 171.
9.2. The provider is the administrator of the website and of the field of opinions and discussions respectively. In fulfilling this function, it can eliminate any obscene and insulting qualifications violating morality and good tones.
- General Provisions
10.1 The user may at any time request the deletion of his / her account. In this case, the deletion is only executed after all valid orders have been executed and the payment of the due price and delivery costs respectively.
10.2 The User shall be liable to indemnify the Supplier and any third party for any loss and damage suffered, including any costs and fees paid, indemnities incurred as a result of actions brought by third parties for failure to fulfill the obligations of User, violation of Bulgarian law, applicable foreign laws, present Terms of Service, good morals and / or Internet ethics. The User is also obliged to compensate the Provider for all damages caused by third parties to whom he / she has given his / her password using the same.
10.3 The parties declare that in the event that invalid parts of these General Terms and Conditions are invalid, this shall not invalidate these General Terms and Conditions, and individual invalid terms shall be deemed to be legally superseded by mandatory rules of law.
10.5. All disputes between the parties are resolved in a spirit of understanding and goodwill. In case no agreement is reached, all unresolved disputes arising from the relations between the parties will be settled by the court in Sofia.
10.6. The written form is deemed to be met by sending an e-mail to [email protected].
10.7. These Terms and Conditions may be modified unilaterally by the Provider. The changes to the Terms and Conditions do not affect the relationship between the User and the Provider arising from a valid pre-notification Purchase Order. The current text of the Terms and Conditions can always be found on www.bluebag.coffee/en/terms-conditions and on the Checkout Section upon payment of the order.
10.8. If you have any questions about an order (s) or want an invoice after your order, please write to: [email protected]
10.9. For the outstanding issues, the provisions of the legislation in force in the Republic of Bulgaria shall apply.